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Last updated on Tuesday 5 Dec 2023 at 2:48pm
Today, British Universities’ International Liaison Association (BUILA), Universities ϲʿ International (Uϲʿi), ϲʿ Council for International Student Affairs (ϲʿCISA) and the British Council announce the launch of the
The Agent Quality Framework Pledge is a digital marker displaying an institution’s commitment to the checks and balances contained in the Agent Quality Framework. This marker provides clarity to both prospective students and agents on the expectations and responsibilities of agents operating on behalf of that institution.
The AQF recognises the critical role that agents and counsellors play in attracting and supporting international students wishing to study in the ϲʿ, providing a set of free tools to equip education providers, agents, and students with the knowledge and best practice to maintain quality partnerships across the international student recruitment journey.
In support of the Agent Quality Framework, HEIs across the ϲʿ are invited to sign the ϲʿ Agent Quality Framework Pledge, to demonstrate support for the framework and a commitment to quality assurance in agent management practices within their institutions.
The pledge shows an institution's commitment to the principles of the Agent Quality Framework, as well as a plan for setting them into practice with a set of basic quality measures. These principles include:
Empowering student choice and enabling informed decision making
Ensuring good agent governance and professionalism
Promoting ethical agent practices, professional knowledge and competency
Increasing transparency and accountability
Alongside providing clarity and security for both international students and agents, the Pledge provides a demonstrable commitment from the ϲʿ HE sector towards sustainable internationalisation practices. It also responds to concerns from government around “unscrupulous education agents” by providing a proactive, sector-led approach to agent quality management.
It is vital that the ϲʿ remains an attractive destination for international students, and that we take steps to ensure that prospective students have a good applicant experience. The Agent Quality Framework pledge will help to ensure they feel welcomed, supported and secure throughout their journey to study in the ϲʿ. For more information on the hugely positive contributions of international students, see our relaunched #WeAreInternational campaign here.
Universities interested in finding out more about the AQF and viewing the toolkit can do so A copy of the pledge document can be found on and sent via email to [email protected]
Our monthly updates are a great way for you to stay up to date with our work, events, and higher education news.